Shipping
- We will endeavour to dispatch orders within 1 business day.
- Orders on public holidays and weekends will be shipped next business day.
- We do not ship outside Australia.
Returns
- 30 day return policy for change of mind for a full refund.
- Shipping will not be refunded.
- Product must be in original packaging with all tags and labels, not altered, washed or worn.
- Product must be in resaleable condition or refund will not be given.
- Cyclery Northside will cover shipping costs on incorrectly supplied products.
Warranties
- Warranties must be returned within the warranty period of the product.
- Warranties will be processed within 2 days of receipt. The time to complete the warranty claim will depend on the relevant supplier.
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30 Day Riding Guarantee
We are proud of our repair quality so we guarantee our service work for 30 days from completion. * This includes adjustments made to account for cable stretch, adjustments in spoke tension, or noise resulting from settling in of new components. These adjustments can be done on-the-spot with no appointment necessary.